What if the Dental Office Needs to Cancel?

Things happen and sometimes an office needs to cancel. How much a dental office is refunded depends on when the office cancels and it’s worker type, as outlined below.

Contractor Shifts

  • If a shift is canceled 7+ days (168+ hours) before a shift, both the GoTu Booking Fee and Professional Pay charged upon confirmation will be refunded.
  • If a shift is canceled 5-7 days (96-168 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 100% of the Professional Pay will be refunded.
  • If a shift is canceled 2-4 days (24-96 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 75% of the Professional Pay will be refunded. The professional will be paid 25% of the total day pay.
  • If a shift is canceled 0-1 day (0-24 hours) before a shift, the GoTu Booking Fee and Professional Pay charged upon confirmation will not be refunded. The professional will be paid 100% of the total day pay.
  • If the dental office sends the professional home early through no fault of their own, they are still entitled to the originally scheduled hours pay. The professional will be paid 100% of the total day pay.
  • While GoTu makes every effort to provide pay to the dental professional in the event of a dental office cancellation, GoTu reserves the right to waive this payment if the cancellation is determined to be the result of a catastrophic event or force of nature.

Employee Shifts

  • If a shift is canceled 7+ days (168+ hours) before a shift, the GoTu Booking Fee, Professional Pay, and Employee Option Fee charged upon confirmation will be refunded.
  • If a shift is canceled 5-7 days (96-168 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 100% of the Professional Pay and Employee Option Fee will be refunded.
  • If a shift is canceled 2-4 days (24-96 hours) before a shift, the GoTu Booking Fee and Employee Option Fee charged upon confirmation will not be refunded. However, 75% of the Professional Pay will be refunded. The professional will be paid 25% of the total day pay.
  • If a shift is canceled 0-1 day (0-24 hours) before a shift, the GoTu Booking Fee, Professional Pay, and Employee Option Fee charged upon confirmation will not be refunded. The professional will be paid 100% of the total day pay.
  • If the dental office sends the professional home early through no fault of their own, they are still entitled to the originally scheduled hours pay. The professional will be paid 100% of the total day pay.
  • While GoTu makes every effort to provide pay to the dental professional in the event of a dental office cancellation, GoTu reserves the right to waive this payment if the cancellation is determined to be the result of a catastrophic event or force of nature.