What if I Don’t Like to Work at the Office I Was Matched With?

If you accept a shift that turns out to be with an office that you would prefer not to work with, please cancel the shift immediately through the app. All professionals are afforded a 20-minute no questions asked grace period for this exact purpose. Any time you cancel a shift, we encourage you to reach out to GoTu Support at 786-460-2170 to discuss blocking the office and ensuring you maintain full platform access.

*Please note that the 20 minute grace period does not apply for same day shifts