Can I Cancel After I’ve Been Confirmed for an Active Offer?

  • Once you have accepted a shift, you’ve committed to completing the shift, and the dental office is counting on you. Any shift canceled with less than four days (96 hours) notice will result in a penalty on your account, resulting in a temporary account restriction. This restricts you from applying for any new shifts, but you are still able and obligated to work any already confirmed shifts.
  • Not showing up for a shift you have confirmed without notifying the office within 24 hours of your scheduled shift is considered a “No-call, No-show.” This is considered a breach of your agreement. Having 2 “No-call, No-shows” will result in being blocked from our platform.
  • If you cancel a shift within 24 hours of the start time, and there are future shifts scheduled at the same office, the office has the right to cancel the shift as a grace period to avoid risking a repeat incident. The professional will receive no compensation for a shift canceled by an office, IF they canceled a shift at the same office within 24 hours of the shift start time.
  • In the event of a total dental office closure for reasons beyond the control of the dental practice, including but not limited to infrastructural emergencies such as national emergencies, general building malfunctions and electrical, gas, and water damage, you will be paid 25% of your total days’ pay.
  • If the dental office cancels a confirmed shift between 96-24 hours before the shift, you will still be paid 25% of the booked pay for the inconvenience and lost work.
  • If the dental office cancels a confirmed shift within 24 hours of the shift, you will be paid 100% of the total day’s pay for the inconvenience and lost work, as you may not be able to find work during the same time slot otherwise.