Frequently Asked Questions

No! We are not a temp agency. We are a marketplace platform for dental offices and professionals to contract directly with each other to fulfill shifts. Since we have simplified the process and replaced the traditional agencies with algorithms, GoTu’s platform connects dental professionals with offices that want to put their valuable skills to work!

Hygienists – Yes, you must have an active license and be in good standing.

Assistants – You must hold your state’s required license or certification and be in good standing. In states without licensure requirements, GoTu may request additional related credentials to meet our quality standards.

Associate Dentists – Yes, you must have an active state dentist license and be in good standing.

Front Desk – No, however you must provide at least one contact reference to prove experience working as a Front Desk at a Dental office.

Download GoTu from the Apple App Store or Google Play Store and complete the sign-up process (joingotu.com/app). Once successfully completed, your account will be verified within three business days, and you’ll be able to start applying for shifts.

GoTu is committed to protecting the privacy of the digital community. Once the shift is confirmed, you will be able to access the dental office’s information. When you are confirmed, you will be able to see the name of the dental office, address, and any additional notes the office has left. You can also message/call the office directly through the app as soon as you are confirmed.

If you’ve been confirmed for a shift at an office you’d prefer not to work with, please cancel the shift right away through the app. Every professional has a 20-minute, no-questions-asked grace period for this reason. To block any offices you’d rather not receive shifts from in the future, feel free to contact our customer service team.

Please note that the 20 minute grace period does not apply for same day shifts

• Once you have accepted a shift, you’ve committed to completing the shift, and the dental office is counting on you. Any shift canceled with less than four days (96 hours) notice will result in a penalty on your account, resulting in a temporary account restriction. This restricts you from applying for any new shifts, but you are still able and obligated to work any already confirmed shifts.
• Not showing up for a shift you have confirmed without notifying the office within 24 hours of your scheduled shift is considered a “No-call, No-show.” This is considered a breach of your agreement. Having 2 “No-call, No-shows” will result in being blocked from our platform.
• If you cancel a shift within 24 hours of the start time, and there are future shifts scheduled at the same office, the office has the right to cancel the shift as a grace period to avoid risking a repeat incident. The professional will receive no compensation for a shift canceled by an office, IF they canceled a shift at the same office within 24 hours of the shift start time.
• In the event of a total dental office closure for reasons beyond the control of the dental practice, including but not limited to infrastructural emergencies such as national emergencies, general building malfunctions and electrical, gas, and water damage, you will be paid 25% of your total days’ pay.
• If the dental office cancels a confirmed shift between 96-24 hours before the shift, you will still be paid 25% of the booked pay for the inconvenience and lost work.
• If the dental office cancels a confirmed shift within 24 hours of the shift, you will be paid 100% of the total day’s pay for the inconvenience and lost work, as you may not be able to find work during the same time slot otherwise.

• You are still expected to work all scheduled shifts on your account unless otherwise informed by GoTu.
• View all scheduled shifts in the “Schedule” tab. You can also withdraw from any pending shifts there.
• If your account is restricted and you fail to work a scheduled shift, it will be considered a “no-call, no-show” and will inflict further penalties with the potential of being blocked from using GoTu.
• Shifts you applied to that the office still needs to confirm are considered pending. When restricted, pending shifts can be confirmed by the office and become scheduled shifts. In this event, you are still expected to work the now-scheduled shift.
• Always contact support if you have questions about whether or not you are still expected to work a scheduled shift while restricted (786) 460-2170.

Contractor Shifts (Working as a 1099 Contractor)

GoTu offers dental professionals two payment options:

1. Direct deposit: Dental professionals must have their bank account or debit card number on file for GoTu to successfully process payments. 24 hours after the shift has been completed GoTu will pay you via direct deposit. Once GoTu issues payment, it may take your bank 2-3 business days to process the direct deposit.
2. Express pay: Dental professionals must have a debit card information on file and set as your default payment in order for GoTu to successfully issue an express payout. Once an office confirms the hours worked, or 24 hours have passed since the shift was completed (whichever comes first) payment will be issued and be available within 2 to 3 hours.
3. Always contact GoTu support if you have questions about payments as a contractor (786) 460-2170

Example of Payout Schedule:

* Pay is released 24 hours after completing a shift. Adjustments must be requested within that time.

* Adjustments may delay payout by an additional 24 hours.

* This schedule may vary due to bank holidays.

Employee Shifts (Working as a W-2 employee)

1. Dental professionals working as W-2 employees are paid on a payroll schedule every Friday for shifts worked the previous Monday through Sunday.

Contractor Shifts (Working as a 1099 Contractor)

As an independent contractor, taxes are not withheld from your pay. You will receive a 1099 at the end of the year to submit with your taxes.  

Contractor Shifts (Working as a W-2 Employee)

As a W-2 employee, taxes are deducted from each paycheck in accordance with IRS regulations. 

We need your identification, license, and certifications to ensure the safety and protection of both dental offices and professionals. GoTu provides credential management services by verifying your license, ID (such as a driver’s license or passport), and any relevant certifications when setting up your account.

This process helps maintain the highest standards of safety and professionalism for everyone on our platform. Rest assured, only our verification team has access to your information, keeping it secure.

A profile photo is essential for completing your profile and helps dental offices know who to expect when you arrive. Your photo will be shared with offices during the application review, so we recommend choosing a professional one to make a great first impression. You’ll need to upload a profile photo to apply for and complete shifts with GoTu.

No, you are not required to enter payment or bank info to create your account. However, to collect your payment after a completed shift, you will need to enter your bank info, as all payments through the GoTu platform are completed electronically. Failure to do so may delay your payment.

Absolutely! If you choose to accept an employment offer, please let us know so we can update our records (call or text (786) 460‐2170). We also offer reverse recruiting services if you’re interested in part‐time or full‐time opportunities in your area!

You can use the search bar located at the top of the ‘Shifts’ screen to search for shifts in different areas if you are traveling or in another area.

If the rate posted by a dental office does not match your standard working rate, you are encouraged to counter the offer by selecting the counter button on the shift post and requesting your standard rate. The office can accept or reject your counter. If your counter gets declined, you can still apply for the same shift at the posted rate or explore other available shifts that meet your preferences.

By default, we show and notify you for all shifts within a 25 mile radius of your home address. Professionals can adjust the distance to view shifts with the Distance filter in the ‘Shifts’ screen. Professionals can adjust the distance for shifts where they get notified by heading their Profile -> Personal Info -> Home Address.

Things happen and sometimes an office needs to cancel. How much you are paid as a professional depends on when the shift is canceled:

•  If the office cancels a shift 7 or more days (168+ hours) to the start time the office will be fully refunded for the professional pay.
• If an office cancels a shift within the 20 minutes grace period from the time of confirmation they will be refunded in full for the professional pay.
• If the office cancels within 5-7 days (96-168 hours), they will be fully refunded for the professional pay.
• If the office cancels within 2-4 days (24-96 hours), they will be refunded 75% of the professional pay.
• If the office cancels within 1 day (24 hours or less), they will receive no refund for the professional pay.
• If the professional is sent home early by the dental office, the office will receive no refund for the professional pay.

Any shift adjustments should be made in the app and within 24 hours of the shift ending. After a shift is completed, follow these steps:

1. Log in to your GoTu account
2. Once logged in, you’ll see a screen with the following options:
   • Adjust Hours
   • Rate the Office
   • Confirm Hours
3. Click on the “Adjust Hours” button to submit your adjusted hours

This process will prompt us to reach out to the office to confirm the hours you’ve adjusted.

If you voluntarily leave a confirmed shift early, you’ll only be paid for the time spent at the dental office. Please refer to our terms of service for more information. 

Both 1099 and W2 workers are provided with medical benefits through its vendor Hooray Health. Professionals can inquire about these benefits through GoTu’s Customer Success team.

Professionals also receive accident coverage, including, occupational accident insurance for 1099 professionals, workers compensation coverage for W2 workers, and medical malpractice coverage for all workers.

To register as a dental professional on GoTu, you must be at least 18 years old.

During the registration process, we will request identification documents or other forms of age verification to ensure compliance with this requirement. This measure is in place to uphold the integrity and professionalism of our platform.

At no time should a dental office independently request services from a dental professional without using GoTu’s platform. Doing so is considered a breach of service. We cannot ensure your compensation or protection if you agree to work outside of the GoTu platform, such as through verbal agreements. To ensure your payment is secured and you’re covered by our insurance, always schedule shifts and work through GoTu.

If a dental office wishes to hire a dental professional directly, they must contact our support team at (786) 460-2170 for approval.

The Clock In/Clock Out feature allows professionals to log their working hours accurately, ensuring they are paid for every hour/minute worked and enabling compliance with state policies and regulations. This feature is currently only available in California, Massachusetts, and Connecticut.

How Do I Clock In / Clock Out?

You can clock in by clicking the link provided in the push notification or text message reminder. The link will direct you to the clock-in screen.

To clock out, open the app to access the clock out screen directly, or click the link in the push notification or text message reminder.

What Happens If I Forget To Clock In?

You can clock in up to 10 minutes before and 30 minutes after your scheduled start time. If you miss this window, you can change it on the end of day review screen.

How Do I Start My Meal Break Time?

You need to log the start time of your Meal Break in the app. The feature includes a countdown clock to track the allocated time of your meal break. Your Meal Break will be summarized at the end of your shift.

What If I Forget To Start My Meal Break Time?

If you forget to start your Meal Break Time, you will be able to enter your Meal Break when you end your shift.

When you have finished your shift for the day, select “End of Shift?” > “I am Leaving” > and then choose the appropriate option on the “Meal Break Confirmation” page. If you had a meal break but forgot to record it, select “YES” and update the times. If you did not take a Meal Break, select “NO” and proceed to the clock out screen.

How Do I End My Meal Break Time?

Log the end of your Meal Break on the app. You can review and confirm, or edit these times during the shift summary review at the end of your shift.

What If I Forget To End My Meal Break Time?

If you forget to end your Meal Break, you will see the clock out screen at the end of your shift. The end of your Meal Break was automatically recorded to reflect the allocated Meal Break period. Please make sure to record your end of Meal Break promptly during future shifts. You can adjust the Meal Break times during the shift summary review.

How Do I Clock Out Of My Shift?

To clock out, open the app to see the clock out screen, or use the link in the push notification or text message reminder.

What If I Forget to Clock Out of My Shift?

If you forget to clock out at the end of your shift, make sure that you visit the clock out screen as soon as possible, but not later than midnight of the day of your shift. Adjust your departure time on the shift summary page to make sure that your payroll is accurate.

What If I Leave My Shift Early?

If you leave your shift early, you will be prompted to identify the reason for your early departure before you clock out. Refer to the employee handbook for more information on time and attendance guidelines.