Frequently Asked Questions

No! We are not a temp agency. We are a marketplace platform for dental offices and professionals to connect directly with each other to fulfill shifts. Since we have simplified the process and replaced the traditional agencies with tech, GoTu’s platform connects dental professionals with offices that want to put their valuable skills to work!

Hygienists – Yes, you must have an active license and be in good standing.

Assistants – You must hold your state’s required license or certification and be in good standing. In states without licensure requirements, GoTu may request additional related credentials to meet our quality standards.

Associate Dentists – Yes, you must have an active state dentist license and be in good standing.

Front Desk – No, however you must provide at least one contact reference to prove experience working as a Front Desk at a Dental office.

Download GoTu from the Apple App Store or Google Play Store and complete the sign-up process (joingotu.com/app). Once successfully completed, your account will be verified within three business days, and you’ll be able to start applying for shifts.

GoTu is committed to protecting the privacy of the digital community. Once the shift is confirmed, you will be able to access the dental office’s information. When you are confirmed, you will be able to see the name of the dental office, address, and any additional notes the office has left. You can also message/call the office directly through the app as soon as you are confirmed.

If you’ve been confirmed for a shift at an office you’d prefer not to work with, please cancel the shift right away through the app. Every professional has a 20-minute, no-questions-asked grace period for this reason. To block any offices you’d rather not receive shifts from in the future, feel free to contact our customer service team.

Please note that the 20 minute grace period does not apply for same day shifts

• Once you have accepted a shift, you’ve committed to completing the shift, and the dental office is counting on you. Any shift canceled with less than four days (96 hours) notice will result in a penalty on your account, resulting in a temporary account restriction. This restricts you from applying for any new shifts, but you are still able and obligated to work any already confirmed shifts. Please refer to our cancellation policy for more information.

• Failing to show up for a shift without notifying GoTu (“no call, no show”) will result in a 30-day restriction from the GoTu platform. Repeated offenses or a history of missed shifts may lead to a permanent ban. 

• Please make every effort to attend your scheduled shifts and avoid late cancellations. If your attendance score falls below 50%, you will be automatically blocked from the GoTu platform.

• You are still expected to work all scheduled shifts on your account unless otherwise informed by GoTu.

• View all scheduled shifts in the “Schedule” tab. You can also withdraw from any pending shifts there.

• If your account is restricted or in review and you fail to work a scheduled shift, it will be considered a “no-call, no-show” and will inflict further penalties with the potential of being blocked from using GoTu.

• Shifts you applied to that the office still needs to confirm are considered pending. When restricted or in review, pending shifts can be confirmed by the office and become scheduled shifts. In this event, you are still expected to work the now scheduled shift.

• Always contact support if you have questions about whether or not you are still expected to work a scheduled shift while restricted or in review (786) 460-2170.

Contractor Shifts (Working as a 1099 Contractor)

GoTu offers dental professionals two payment options:

1. Direct deposit: Dental professionals must have their bank account or debit card number on file for GoTu to successfully process payments. 24 hours after the shift has been completed GoTu will pay you via direct deposit. Once GoTu issues payment, it may take your bank 2-3 business days to process the direct deposit.
2. Express pay: Dental professionals must have a debit card information on file and set as your default payment in order for GoTu to successfully issue an express payout. Once an office confirms the hours worked, or 24 hours have passed since the shift was completed (whichever comes first) payment will be issued and be available within 2 to 3 hours.
   • Important Notes on Express Pay:
     • Express Pay is only available for debit card payouts.
     • If a shift adjustment is made, the payout will be delayed until the adjustment is processed, even if Express Pay is selected.
     • If an office does not confirm the hours worked, payment will still be issued after 24 hours, following the end of the shift.
3. Always contact GoTu support if you have questions about payments as a contractor (786) 460-2170

Example of Payout Schedule:

* Pay is released 24 hours after completing a shift. Adjustments must be requested within that time.

* Adjustments may delay payout by an additional 24 hours.

* This schedule may vary due to bank holidays.

Employee Shifts (Working as a W-2 employee)

1. Dental professionals working as W-2 employees are paid on a payroll schedule every Friday for shifts worked the previous Monday through Sunday.

Contractor Shifts (Working as a 1099 Contractor)

As an independent contractor, taxes are not withheld from your pay. GoTu will issue a 1099 for each tax year you work.

Contractor Shifts (Working as a W-2 Employee)

As a W-2 employee, taxes are deducted from each paycheck in accordance with IRS regulations.

We require your identification to ensure the safety and security of both dental offices and professionals. GoTu provides credential management services by verifying your license, ID (such as a driver’s license or passport), and any relevant certifications when setting up your account.

This verification process helps maintain a secure and trustworthy platform, ensuring that only qualified professionals connect with dental offices. By upholding these safety standards, we create a reliable experience for everyone. Rest assured, your information is securely handled, and only our verification team has access to it.

A profile photo is essential for completing your profile and helps dental offices know who to expect when you arrive. Your photo will be shared with offices during the application review, so we recommend choosing a professional one to make a great first impression. You’ll need to upload a profile photo to apply for and complete shifts with GoTu.

Contractor Shifts:
No, you are not required to enter payment or bank info to create your account. However, to collect your payment after a completed shift, you will need to enter your bank information, as all payments through the GoTu platform are completed electronically. Failure to do so may delay your payment.

Employee Shifts:
You must add your bank information when onboarding to our PEO. This will ensure that you are promptly paid according to the payroll schedule.

Absolutely! If you choose to accept an employment offer, please let us know so we can update our records (call or text (786) 460‐2170). We also offer reverse recruiting services if you’re interested in part‐time or full‐time opportunities in your area!

You can use the search bar located at the top of the ‘Shifts’ screen to search for shifts in different areas if you are traveling or in another area.

If the rate posted by a dental office does not match your standard working rate, you are encouraged to counter the offer by selecting the counter button on the shift post and requesting your standard rate. The office can accept or reject your counter. If your counter gets declined, you can still apply for the same shift at the posted rate or explore other available shifts that meet your preferences.

By default, we show and notify you for all shifts within a 25-mile radius of your home address. Professionals can adjust the distance to view shifts with the Distance filter in the ‘Shifts’ screen. Professionals can adjust the distance for shifts where they get notified by heading to their Profile -> Personal Info -> Home Address.

Things happen and sometimes an office needs to cancel. How much you are paid as a professional depends on when the shift is canceled:

•  If the office cancels a shift 7 or more days (168+ hours) to the start time you will not receive any pay.

• If the office cancels a shift within the 20 minutes grace period from the time of confirmation you will not receive any pay. 

• If the office cancels within 5-7 days (96-168 hours), you will not receive any pay. 

• If the office cancels within 2-4 days (24-96 hours), you will receive 25% of the total pay. 

• If the office cancels within 1 day (24 hours or less), you will receive the full day’s worth of pay. 

• If the professional is sent home early by the dental office, you will receive the full day’s worth of pay. 

In certain situations, GoTu may need to cancel a shift due to weather or bad experiences. If a violation of our terms of service occurs, the resolution may differ from the standard process outlined above.

Any shift adjustments should be made on the platform and within 24 hours of the shift ending. After a shift is completed, follow these steps:

1. Once logged in, you’ll see a screen with the  option to adjust the hour:
   • Arrival time
   • Departure time
   • Meal break time
2. Click on the “Submit & Continue” button to submit your adjusted hours

If you voluntarily leave a confirmed shift early, you’ll only be paid for the time spent at the dental office. Please refer to our terms of service for more information. 

Both 1099 and W2 professionals are able to elect to receive medical benefits through GoTu’s vendor, Hooray Health. To learn more about these benefits, professionals can reach out to GoTu’s Customer Support team.

Additionally, professionals are covered with accident insurance, including occupational accident insurance for contractors, workers’ compensation for employees, and medical malpractice coverage for all professionals.

To register as a dental professional on GoTu, you must be at least 18 years old.

During the registration process, we will request identification documents or other forms of age verification to ensure compliance with this requirement. This measure is in place to uphold the integrity and professionalism of our platform.

At no time should a dental office independently request services from a dental professional without using GoTu’s platform. Doing so is considered a breach of service. GoTu is not responsible for your compensation or protection if you agree to work outside of the GoTu platform, such as through verbal agreements or shifts scheduled outside of the platform. To ensure your payment is secured and you’re covered by our insurance, always schedule shifts and work through GoTu.

The Clock In/Clock Out feature allows professionals to log their working hours accurately, ensuring they are paid for every hour/minute worked and enabling compliance with state policies and regulations. This feature is currently only available in California, Massachusetts, and Connecticut.

How Do I Clock In / Clock Out?

You can clock in by clicking the link provided in the push notification or text message reminder. The link will direct you to the clock-in screen.

To clock out, open the app to access the clock-out screen directly, or click the link in the push notification or text message reminder.

Offices can see your name, profile picture, years of experience, specialties and procedures, software knowledge, and badges when you apply for a shift.

Yes, your feedback is anonymous. Offices are not able to view your rating or written feedback that is submitted.