Frequently Asked Questions

No! We are not a temp agency. We are a marketplace platform for dental offices and professionals to contract directly with each other to fulfill shifts. Since we have simplified the process and replaced the traditional agencies with algorithms, GoTu’s platform connects dental professionals with offices that want to put their valuable skills to work!

Hygienists – Yes, you must have an active license and be in good standing with no derogatory marks.

Assistants – Each state has its own requirements to practice as a dental assistant. You must possess your state’s required licensing/certification(s) and be in good standing with no derogatory marks. In order to provide the highest quality standards for our customers, if you reside in a state with no licensure or certification requirements, GoTu may require evidence of additional related license or certification to work on our platform.

Associate Dentists – Yes, you must have an active state dentist license and be in good standing with no derogatory marks.

Front Desk – No, however you must provide at least one contact reference to prove experience working as a Front Desk at a Dental office.

Download GoTu from the Apple App Store or Google Play Store and complete the sign-up process (joingotu.com/app). Once successfully completed, your account will be verified within three business days, and you’ll be able to start applying for shifts.

For those who work as a W-2 employee, the verification is the same as for 1099 contractors. However, after working your first shift, you will have to complete PEO onboarding within three days.

GoTu is committed to protecting the privacy of the digital community. Once the shift is confirmed, you will be able to access the dental office’s information. When you are confirmed, you will be able to see the office name, address and any additional notes the office has left. You can also message/call the office directly through the app as soon as you are confirmed.

If you accept a shift that turns out to be with an office that you would prefer not to work with, please cancel the shift immediately through the app. All professionals are afforded a 20-minute no questions asked grace period for this exact purpose. Any time you cancel a shift, we encourage you to reach out to GoTu Support at (786) 460-2170 to discuss blocking the office and ensuring you maintain full platform access.

Please note that the 20 minute grace period does not apply for same day shifts

• Once you have accepted a shift, you’ve committed to completing the shift, and the dental office is counting on you. Any shift canceled with less than four days (96 hours) notice will result in a penalty on your account, resulting in a temporary account restriction. This restricts you from applying for any new shifts, but you are still able and obligated to work any already confirmed shifts.
• Not showing up for a shift you have confirmed without notifying the office within 24 hours of your scheduled shift is considered a “No-call, No-show.” This is considered a breach of your agreement. Having 2 “No-call, No-shows” will result in being blocked from our platform.
• If you cancel a shift within 24 hours of the start time, and there are future shifts scheduled at the same office, the office has the right to cancel the shift as a grace period to avoid risking a repeat incident. The professional will receive no compensation for a shift canceled by an office, IF they canceled a shift at the same office within 24 hours of the shift start time.
• In the event of a total dental office closure for reasons beyond the control of the dental practice, including but not limited to infrastructural emergencies such as national emergencies, general building malfunctions and electrical, gas, and water damage, you will be paid 25% of your total days’ pay.
• If the dental office cancels a confirmed shift between 96-24 hours before the shift, you will still be paid 25% of the booked pay for the inconvenience and lost work.
• If the dental office cancels a confirmed shift within 24 hours of the shift, you will be paid 100% of the total day’s pay for the inconvenience and lost work, as you may not be able to find work during the same time slot otherwise.

• You are still expected to work all scheduled shifts on your account unless otherwise informed by GoTu.
• If your account is restricted and you fail to work a scheduled shift, it will be considered a “no-call, no-show” and will inflict further penalties with the potential of being blocked from using GoTu.
• Shifts you applied to that the office still needs to confirm are considered pending. When restricted, pending shifts can be confirmed by the office and become scheduled shifts. In this event, you are still expected to work the now-scheduled shift.
• Always contact support if you have questions about whether or not you are still expected to work a scheduled shift while restricted (786) 460-2170.

Contractor Shifts (Working as a 1099 Contractor)

GoTu offers dental professionals two payment options:

1. Direct deposit: Dental professionals must have their bank account or debit card number on file for GoTu to successfully process payments. 24 hours after the shift has been completed GoTu will pay you via direct deposit. Once GoTu issues payment, it may take your bank 2-3 business days to process the direct deposit.
2. Express pay: Dental professionals must have a debit card information on file and set as your default payment in order for GoTu to successfully issue an express payout. Once an office confirms the hours worked, or 24 hours have passed since the shift was completed (whichever comes first) payment will be issued and be available within 2 to 3 hours.
3. Always contact GoTu support if you have questions about payments as a contractor (786) 460-2170

Example of Payout Schedule:

* Pay is released 24 hours after completing a shift. Adjustments must be requested within that time.

* Adjustments may delay payout by an additional 24 hours.

* This schedule may vary due to bank holidays.

Employee Shifts (Working as a W-2 employee)

1. Dental professionals working as W-2 employees are paid on a payroll schedule every Friday for shifts worked the previous Monday through Sunday.

Contractor Shifts (Working as a 1099 Contractor)

1. As an independent contractor, taxes are not withheld from your pay. There are many misconceptions about independent contractors in dentistry. With GoTu, our professionals choose their own days, hours, offices, and rate which satisfies the IRS requirements for being an independent contractor.
2. Taxes will be paid when you submit your tax return information and will not conflict with any W2 earnings from an office you work with directly.

Contractor Shifts (Working as a W-2 Employee)

1. As a W-2 employee, taxes are automatically withheld from your pay. Taxes are deducted from each paycheck in accordance with IRS regulations for W-2 employees.
2. Taxes are withheld throughout the year, reducing the amount owed at tax time, and any additional tax obligations are handled through the employer.

GoTu provides credential management services by verifying your license and identification as part of creating your account. This requires a driver’s license or other state-approved ID, including passports.

We do this to provide the highest level of safety, protection, and professionalism to the dental offices contracting with independent contractors on the platform. No one but our verification team sees your ID.

Photos are required to complete your profile, as they help dental offices prepare for your arrival and know who to expect. Your photo will be shared with dental offices when reviewing applications. You must add a photo to apply and complete shifts with GoTu.

No, you are not required to enter payment/bank info to create your account. However, to collect your payment after a completed shift, you will need to enter your bank info, as all payments through the GoTu platform are completed electronically.

Absolutely! If you choose to accept an employment offer, please let us know so we can update our records (call or text (786) 460‐2170). We also offer reverse recruiting services if you’re interested in part‐time or full‐time opportunities in your area!

Your home address is the location in which you work and live. If you’d like to search other locations without changing your home address, you can use the address bar at the top of the “offers” page.

If the rate posted by a dental office does not match your standard working rate, you are encouraged to counter the offer by selecting the counter button on the shift post and requesting your standard rate. The office can accept or reject your counter.

You can set a custom radius for how far you are willing to travel, up to 50 miles from your home address. If you would like to set a larger radius, you can reach out to GoTu support for assistance.

Dental offices have five business hours if the shift is within three days and eight business hours if the shift is more than three days away for confirming shifts or responding to counter offers. If you no longer want to wait for confirmation or are unable to make it to the shift, you can withdraw without any account penalties at any time.

Things happen and sometimes an office needs to cancel. How much a dental office is refunded depends on when the office cancels and it’s worker type, as outlined below.

Contractor Shifts

• If a shift is canceled 7+ days (168+ hours) before a shift, both the GoTu Booking Fee and Professional Pay charged upon confirmation will be refunded.
• If a shift is canceled 5-7 days (96-168 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 100% of the Professional Pay will be refunded.
• If a shift is canceled 2-4 days (24-96 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 75% of the Professional Pay will be refunded. The professional will be paid 25% of the total day pay.
• If a shift is canceled 0-1 day (0-24 hours) before a shift, the GoTu Booking Fee and Professional Pay charged upon confirmation will not be refunded. The professional will be paid 100% of the total day pay.
• If the dental office sends the professional home early through no fault of their own, they are still entitled to the originally scheduled hours pay. The professional will be paid 100% of the total day pay.
• While GoTu makes every effort to provide pay to the dental professional in the event of a dental office cancellation, GoTu reserves the right to waive this payment if the cancellation is determined to be the result of a catastrophic event or force of nature.

Employee Shifts

• If a shift is canceled 7+ days (168+ hours) before a shift, the GoTu Booking Fee, Professional Pay, and Employee Fee charged upon confirmation will be refunded.
• If a shift is canceled 5-7 days (96-168 hours) before a shift, the GoTu Booking Fee charged upon confirmation will not be refunded. However, 100% of the Professional Pay and Employee Fee will be refunded.
• If a shift is canceled 2-4 days (24-96 hours) before a shift, the GoTu Booking Fee and Employee Fee charged upon confirmation will not be refunded. However, 75% of the Professional Pay will be refunded. The professional will be paid 25% of the total day pay.
• If a shift is canceled 0-1 day (0-24 hours) before a shift, the GoTu Booking Fee, Professional Pay, and Employee Fee charged upon confirmation will not be refunded. The professional will be paid 100% of the total day pay.
• If the dental office sends the professional home early through no fault of their own, they are still entitled to the originally scheduled hours pay. The professional will be paid 100% of the total day pay.
• While GoTu makes every effort to provide pay to the dental professional in the event of a dental office cancellation, GoTu reserves the right to waive this payment if the cancellation is determined to be the result of a catastrophic event or force of nature.

Any shift adjustments should be made in the app and within 24 hours of the shift ending. After your shift is completed, follow these steps:

1. Log in to your GoTu account
2. Once logged in, you’ll see a screen with the following options:
   • Rate the office
   • Adjust Hours
   • Confirm Hours
3. Click on the “Adjust Hours” button to submit your adjusted hours

This process will prompt us to reach out to the office to confirm the hours you’ve adjusted.

If a dental professional voluntarily leaves a confirmed shift early, they will only be paid for the time spent at the dental office.

We take the safety of our professionals seriously, which is why we require all our users to maintain adequate insurance coverage during each shift they work through our app.

Contractor Shifts (Working as a 1099 Contractor)

1. Contractors may either provide their own Occupational Accident Insurance (OAI) for shifts worked through the platform or GoTu has arranged for Contractors to have the opportunity to purchase OAI coverage to ensure you are protected in the event of an injury sustained during your GoTu shifts. OAI differs from Worker’s Compensation in that Worker’s Compensation can only be attached to an employer, while OAI can be purchased by and attached to an independent contractor. At GoTu, we offer you the flexibility to either purchase OAI that meets the minimum requirements through our platform or provide proof of your own OAI that meets the minimum requirements. If you prefer to opt-out of purchasing OAI through GoTu, simply contact our team at [email protected] to show proof of your personal OAI. For more information on this please read our Terms of Service, in the section ‘OCCUPATIONAL ACCIDENT INSURANCE.’

Employee Shifts (Working as a W-2 employee)

1. Anytime that you accept an opportunity to provide services for a dental office as an employee, you will become an employee of our PEO. In addition GoTu will provide workers’ compensation coverage for you in case of any potential injuries.

To register as a dental professional on GoTu, you must be at least 18 years old.

During the registration process, we will request identification documents or other forms of age verification to ensure compliance with this requirement. This measure is in place to uphold the integrity and professionalism of our platform.

We can’t ensure compensation when you work at offices via verbal agreement. Make sure you are scheduled through GoTu so you are protected with insurance and your payment is secured.

At no time should a dental office independently request services a dental professional provides without using GoTu’s platform. If a dental office wishes to make an exception and hire a dental professional directly, they should contact support at (786) 460-2170 for approval.

The Clock In/Clock Out feature allows professionals to log their working hours accurately, ensuring they are paid for every hour/minute worked and enabling compliance with state policies and regulations. This feature is currently only available in California, Massachusetts, and Connecticut.

How Do I Clock In / Clock Out?

You can clock in by clicking the link provided in the push notification or text message reminder. The link will direct you to the clock-in screen.

To clock out, open the app to access the clock out screen directly, or click the link in the push notification or text message reminder.

What Happens If I Forget To Clock In?

You can clock in up to 10 minutes before and 30 minutes after your scheduled start time. If you miss this window, you can change it on the end of day review screen.

How Do I Start My Meal Break Time?

You need to log the start time of your Meal Break in the app. The feature includes a countdown clock to track the allocated time of your meal break. Your Meal Break will be summarized at the end of your shift.

What If I Forget To Start My Meal Break Time?

If you forget to start your Meal Break Time, you will be able to enter your Meal Break when you end your shift.

When you have finished your shift for the day, select “End of Shift?” > “I am Leaving” > and then choose the appropriate option on the “Meal Break Confirmation” page. If you had a meal break but forgot to record it, select “YES” and update the times. If you did not take a Meal Break, select “NO” and proceed to the clock out screen.

How Do I End My Meal Break Time?

Log the end of your Meal Break on the app. You can review and confirm, or edit these times during the shift summary review at the end of your shift.

What If I Forget To End My Meal Break Time?

If you forget to end your Meal Break, you will see the clock out screen at the end of your shift. The end of your Meal Break was automatically recorded to reflect the allocated Meal Break period. Please make sure to record your end of Meal Break promptly during future shifts. You can adjust the Meal Break times during the shift summary review.

How Do I Clock Out Of My Shift?

To clock out, open the app to see the clock out screen, or use the link in the push notification or text message reminder.

What If I Forget to Clock Out of My Shift?

If you forget to clock out at the end of your shift, make sure that you visit the clock out screen as soon as possible, but not later than midnight of the day of your shift. Adjust your departure time on the shift summary page to make sure that your payroll is accurate.

What If I Leave My Shift Early?

If you leave your shift early, you will be prompted to identify the reason for your early departure before you clock out. Refer to the employee handbook for more information on time and attendance guidelines.